Your privacy matters to us. This Privacy Policy explains exactly what personal data 18 ph collects when you use our platform, how we use it, who we may share it with, and what rights you have as a Filipino player. We are committed to handling your information responsibly and in line with applicable Philippine data protection laws. Take a moment to read through this page — it is written in plain language so you know exactly where you stand.
A clear breakdown of the information 18 ph collects, why we need it, and how it is used on our platform.
When you create an account on 18 ph, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old under Philippine gaming regulations. We also use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is stored securely and used solely for age verification and responsible gaming checks. We do not use your registration data for any purpose beyond operating and securing your account on the platform.
To process deposits and withdrawals in Philippine pesos, 18 ph collects payment-related information including your GCash number, Maya account details, or bank account name and number as applicable. We do not store full card numbers or payment credentials on our own servers — all sensitive payment data is handled by our certified payment processing partners. Transaction records including amounts, dates, and payment methods are retained for regulatory compliance and to assist with any withdrawal disputes you may raise. Your financial data is never sold to third parties or used for any purpose other than processing your transactions and meeting our legal obligations. If you have questions about a specific transaction, you can review your history through your account dashboard at any time.
When you browse and play on 18 ph, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect suspicious login attempts, prevent fraud, and ensure the platform performs correctly across all mobile and desktop devices used by Filipino players. We also record your betting and gaming activity — such as games played, bets placed, and session durations — to support responsible gaming monitoring and to personalise your experience where applicable. Usage data is analysed in aggregate to improve platform features and identify technical issues. We do not use device data to build advertising profiles or share it with marketing networks.
As part of our Know Your Customer (KYC) process, 18 ph may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to verify your identity before processing large withdrawals or when required by our compliance team. These documents are stored using encrypted file storage and are accessible only to authorised compliance personnel. Verification documents are retained only for as long as required by applicable Philippine law and our regulatory obligations, after which they are securely deleted. We will never use your ID documents for any purpose other than identity verification and fraud prevention. If you have concerns about how your documents are stored, you may contact our support team through your account dashboard.
When you contact the 18 ph support team through your account dashboard or by email, we retain a record of your communications including the content of your messages, the date and time of contact, and the resolution provided. These records help us maintain service quality, resolve disputes fairly, and train our support team to better assist Filipino players. Communication records are stored securely and are not shared with third parties except where required by law or to resolve a formal dispute. We may send you service-related messages such as account security alerts, withdrawal confirmations, or policy update notices — these are not marketing messages and cannot be opted out of while your account is active. If you wish to update your communication preferences for optional notifications, you can do so through your account settings.
18 ph uses essential cookies and session tokens to keep you logged in securely, remember your preferences, and protect your account from session hijacking. These technical cookies are strictly necessary for the platform to function and cannot be disabled without affecting your ability to log in and play. We do not use third-party advertising cookies or cross-site tracking technologies on the platform. Any analytics we conduct are performed using anonymised, aggregated data that cannot be used to identify individual players. You can review and clear cookies stored by the platform through your browser settings at any time, though doing so may require you to log in again on your next visit.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights over your personal information held by 18 ph.
You have the right to request a copy of the personal data that 18 ph holds about you at any time. This includes your account registration details, transaction history, KYC documents on file, and any communication records associated with your account. To submit a data access request, contact our support team through your account dashboard and we will respond within the timeframe required by Philippine law. We may ask you to verify your identity before releasing any personal data to ensure your information is not disclosed to an unauthorised party. There is no fee for a standard data access request, and we aim to fulfil all requests promptly and completely.
If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Common examples include an outdated mobile number, a misspelled name, or an incorrect date of birth recorded during registration. You can update certain details directly through your account settings, while changes to identity-verified fields such as your legal name may require you to submit supporting documentation. 18 ph will process correction requests as quickly as possible and will notify you once the update has been made. Keeping your account information accurate also helps ensure your withdrawals are processed without delays.
You have the right to object to certain types of data processing carried out by 18 ph, particularly where processing is based on our legitimate interests rather than a legal obligation. For example, you may object to receiving optional promotional communications from us, and we will honour that request promptly. However, please note that some data processing is essential for operating your account — such as processing your transactions, verifying your identity, and monitoring for fraud — and these cannot be objected to without affecting your ability to use the platform. If you wish to raise an objection to a specific type of processing, contact our support team through your account dashboard with details of your concern and we will review it in accordance with applicable Philippine law.
You may request the deletion of your personal data and the closure of your 18 ph account at any time, subject to certain conditions. Before we can process an erasure request, any outstanding balance in your account must be withdrawn, and there must be no pending disputes, investigations, or regulatory holds associated with your account. Certain data — such as transaction records and KYC documents — may be retained for a period after account closure as required by Philippine financial regulations and our licensing obligations, even if your account is deleted. Once the mandatory retention period has passed, your data will be securely and permanently deleted from our systems. To initiate an account closure and erasure request, contact our support team through your account dashboard.
18 ph does not sell your personal data. Here is a transparent summary of the limited circumstances in which your information may be shared.
To complete your deposits and withdrawals in Philippine pesos, 18 ph shares the minimum necessary payment information with our certified payment processing partners, which may include GCash, Maya, and local bank transfer providers. These partners are contractually bound to handle your data securely and are prohibited from using it for any purpose other than processing your transaction. We do not share your full account details or gaming history with payment processors — only the transaction-specific data required to complete the transfer. All payment partners used by 18 ph operate under applicable Philippine financial regulations and maintain their own data security standards. If you have a question about a specific payment partner's privacy practices, you can review their own privacy policy on their respective platforms.
18 ph may be required to disclose certain player data to Philippine government agencies, law enforcement bodies, or regulatory authorities when compelled to do so by law, court order, or official regulatory request. This includes situations involving suspected money laundering, fraud investigations, or compliance audits conducted by the relevant gaming and financial regulators in the Philippines. We will only disclose the minimum data necessary to satisfy the legal requirement and will notify you of any such disclosure where we are legally permitted to do so. We do not voluntarily share your data with government bodies beyond what is strictly required. Our legal team reviews all data disclosure requests before any information is released to ensure they are valid and proportionate.
Now that you know how 18 ph handles your personal data, you can play with confidence. Register a free account today and enjoy sports betting, slots, and live casino-style games built for Filipino players — with your data protected every step of the way. Have more questions? Our FAQ page covers the most common queries from players across the Philippines.